Shipping policy
1 Year Limited Warranty
You're making a beautiful upgrade to your ceiling and we're here to help protect that investment. We guarantee that your ceiling tiles will be free from manufacturing defects for a period of one year from the original date of purchase.
Warranty Conditions and Limitations
This warranty covers material defects in the ceiling tile when used in a standard ceiling application. It does not cover labor, consequential or incidental damages. Please note that painting the ceiling tile will void the warranty and may change some of its properties like its fire rating.
We're Ready to Help
Unlike a car, there is very little that can go wrong with these ceiling tiles. However, in the rare event that you do encounter a defect with your tiles, we are here and ready to help. Just give us a call and we will work with you to identify the problem and, in case of defect, supply you with replacement tiles.
Shipping Policy
Orders will be sent by UPS ground with shipping typically 3 - 5 business days. If the order requires a special manufacturing run we will try to minimize lead time to no more than a week. On orders of 10 tiles or more, shipping costs is free in the continental USA.
Return Policy
At Brutal, we will happily accept the return of products that are defective due to defects in manufacturing and/or workmanship for up to 30 days from the date of purchase. Fulfillment errors made resulting in the shipment of an incorrect product to the buyer will also be accepted for return up to 30 days from the date of purchase.
Returns for any other reasons will require the buyer to pay for return shipping at their own expense. The returned product must be undamaged and unused. Please note there is a 10% restocking fee. If the parts need cleaning to be sold again, restocking fee will be higher.
To start a return, you can contact us at support@brutalceilings.com. For returns based on condition, documentation may be requested. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@brutalceilings.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Did you accidentally give us the wrong mailing address?
We can fix this before we ship, but if the order has already shipped, the best solution is to download the UPS My Choice App. You can redirect the order easily using the tracking number. Handy app to have anyway.